Trauma-Informed Care

Ensuring Accessibility in Human Services: Building a Foundation of Respect and Safety

A disabled man sits in an office chair beside his wheelchair, during a therapy appointment.

Accessibility isn’t just a checkbox we need to mark off in our interactions. It’s a cornerstone to providing effective human services. Effective is accepting (nonjudgmental) and create a space where people feel a sense of belonging. We hear a lot about accessibility as a buzz term these days, but what does it really mean?  

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Building Connections on Shaky Ground: Handling “Hostile Clients”

A woman holding a megaphone yells at a man standing next to her, as her covers his ears and leans away from her.

To begin, let’s reframe “hostile client.” This term is used because it is a term practitioners are searching for. Let’s sit with what might result in someone becoming “hostile”. Let’s do it in a word: powerless.    We’ve all had to do things we don’t want to do. Whether it’s a trip to the DMV,

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Brain on Trauma: Unpacking the Neurobiology of Pain

A male surfer rides a capping wave in the ocean. His back is to the camera as he balances on a blue surf board. There's a sail boat in the background.

Trauma-Informed Care encourages practitioners to understand the roots of trauma—the impact of a traumatic event or events on the body, brain, mental health, and our wellbeing.   The word trauma means “wound,” which captures the impact of a traumatic experience or experiences. As practitioners, when we’re empathetic, engaged, and compassionate toward those we serve, we

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The Echoes of Pain: Understanding Generational and Intergenerational Trauma

A graphic illustration of a family tree, with white figures connected together by blue lines that represent tree branches on a brown, wooden-textured background.

Some folks may have a knee-jerk reaction to the words “intergenerational trauma.” How can the traumatic experiences of one generation be passed down or experienced by those who haven’t shared the same experiences?   However, social research has shown that generational and intergenerational trauma very much exists. Ancestral pain and family history can continue to

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Recovering from Gaslighting with Effective Trauma-Informed Care

A woman sits on the floor, her back up against the back of a gray couch. She holds her hand to her chest, and has a distressed look on her face.

We see people with a wide range of experiences. It’s common that some people we encounter in our work are recovering from gaslighting—a term that has grown in awareness in recent years. Trauma Informed Care (TIC), can help guide us to be supportive of those we serve who are recovering and healing through gaslighting experiences.

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Guided Sharing Circles: Creating a Safe Space to Process Emotions + Connect

A woman sits at a desk, working on a laptop. She rests her head on her hand in distress and exhaustion.

Many of us feel overwhelmed by the prevalence of hate crimes and identity-based terrorism that surrounds us. How do we even start to unpack feelings when we see a shooting at an LGBTQ+ club that was supposed to be a safe space? When people are shot at the grocery store in a terrible hate crime?

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Integrating the Principles of Healing Focused Care with Client-Centered Case Management

Two African American adults - a man and a woman - give each other a high five. They are sitting at a table outside, having coffee and working on a laptop.

These days, we hear a lot about being “client-centered” in our work, but many folks may wonder, what does that really mean?”   It’s a good question—after all, isn’t all service work client-centered? Client-centered case management sounds almost redundant.   But the truth is, if we want to build that all-important rapport with clients that

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